Frequently Asked Questions
- Where is my order?
You can track your order status in the "Order History" section of your account page. Additionally, you will receive a confirmation email or message with tracking details once your order has been shipped. - Can I change the items in my order?
Yes, changes can be made as long as your order hasn’t been processed or shipped. Please contact our support team as soon as possible with your order number and the details you’d like to change. - How do I exchange or return my order/product?
We do not offer an exchange policy. However, returns are accepted within 2 working days of receiving the product. - Do you have cash on delivery?
Yes, we offer Cash on Delivery (COD) with an additional Rs. 40 charge. - What happens if a product is out of stock?
If a product is out of stock, click on ‘Notify Me’ to receive an alert as soon as it becomes available. - How can I connect with Customer Support?
If you have any questions or need assistance with your order, please contact our customer support team at support@kleenitol.com or call our customer care number at +91 7770003523. Visit our website: www.kleenitol.com. - What are your customer service hours?
Our customer service is available from 10:00 AM to 6:00 PM, Monday to Friday, excluding public holidays. - How can I get an invoice for my purchase?
You can find your invoice by searching for your order number on our website. Alternatively, email us at support@kleenitol.com to request a copy. - Will my personal data ever be shared or disclosed?
We do not sell your personal information. However, in certain business circumstances—such as a merger, acquisition, debt financing, sale of assets, or in the event of insolvency, bankruptcy, or receivership—your data may be transferred or disclosed as part of the business assets. - How do I place an order?
Simply browse our products, select the items you want, and click "Add to Cart." When you're ready, proceed to checkout and follow the payment instructions. - What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and digital wallets. Cash on Delivery (COD) may be available in selected locations. - Can I change or cancel my order after placing it?
Yes, but only if the order hasn't shipped yet. Contact our support team as soon as possible for changes or cancellations. - Do you offer bulk or wholesale purchasing?
Yes! For wholesale pricing or bulk orders, please contact us at support@kleenitol.com. - What should I do if my product is defective or damaged?
If you receive a product that is either damaged/incorrect/missing an item, please report it by writing to support@kleenitol.com with your Order ID, registered email, and relevant images or videos within 2 days of delivery.
